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How To Reply To Tickets in PerlDesk

Objective: To reply to support tickets from customers using the PerlDesk system. STEP 1: Log in to PerlDesk STEP 2: View Tickets Click Tickets in the navigation bar It will bring up a list of all your active tickets. The blue list across the top gives stats for your...

How to Respond to a Support Ticket in Kayako

Objective: to handle customer support tickets using the Kayako support system. Note: The Kayako system must be installed on your server prior to following these steps. STEP 1: Log In Log in to your support system URL. STEP 2: Select Ticket After entering the system,...