Objective: to handle customer support tickets using the Kayako support system.
Note: The Kayako system must be installed on your server prior to following these steps.
STEP 1: Log In
Log in to your support system URL.
STEP 2: Select Ticket
After entering the system, you will be able to see how many tickets are overdue and how many new ones have come in as shown below.
Select either Overdue Tickets or the New Ticket number to jump to that section or you can choose View All to see the entire list of what’s new, pending and overdue.
Click the ticket you wish to reply to
STEP 3: Post Reply
Choose Post Reply Tab
Type Reply & Click Send
STEP 4: Log Out
Using the Logout link in the upper, right-hand corner of the page, log out of the Kayako ticket system.